Returns

We have a 14-day return policy: you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it — unopened, unused, with the seal intact, and in its original packaging. You'll also need your order number or proof of purchase.

Because our products are ingestible health supplements, we're unable to accept returns of opened or unsealed items on hygiene grounds, except where the product is faulty or the guarantee below applies.

To start a return, contact us at support@trywomenli.com. Return postage is the customer's responsibility unless the item is faulty or incorrect.

Your statutory rights

If you bought from us online, you have a legal right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013, and separate rights if goods are faulty under the Consumer Rights Act 2015. Everything below is offered in addition to these rights and does not affect them.

Money-Back Guarantee

We offer a money-back guarantee on your first order of each product, for first-time customers only. If it's not right for you, we'll refund the product price (shipping and any additional costs are non-refundable).

Your guarantee window matches the supply you purchased, so it covers a full trial of the product you're holding:

The window runs from the delivery date confirmed by our courier. Because your guarantee is timed to your supply, your next subscription order will never bill while your guarantee on the current order is still live.

A "first-time customer" is someone who has not previously purchased the same product from us under any name, email address, or account. The guarantee covers your first order of each product only and is limited to one claim per product.

To claim, email support@trywomenli.com within your guarantee window with your order number and the reason for your request. We aim to process approved refunds within 10 business days.

Subscriptions

Subscriptions renew automatically at your chosen interval, and your guarantee window is set to match that interval — so you always have the full length of your plan to decide before the next order bills.

We'll send you a reminder approximately 3 days before each renewal. You can cancel, swap products, or update your details anytime through your account before your next order is processed.

Renewal orders (any order after your first) are not covered by the money-back guarantee. Recurring orders that have already renewed are non-refundable unless the item is faulty, or unless we approve otherwise. Where a refund on a renewal is approved, the item must be returned unopened and in its original packaging.

Damages & issues

Please inspect your order on arrival and contact us immediately if anything is defective, damaged, or incorrect, so we can put it right. All damage, defect, wrong-item, and non-delivery issues must be reported within 7 days of the delivery date shown on your tracking link.

Exchanges

The fastest way to get what you want is to return the eligible item and, once the return is accepted, place a separate order for the new one.

Refunds

We'll let you know once we've received and inspected your return, and whether it's approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since we approved your refund and you haven't received it, contact us at support@trywomenli.com.

Governing law

These terms are governed by the laws of England and Wales.